To assess your current digital customer experience, you can consider the following three factors:
Relationships with customers can be built via an electronic interface, giving businesses a glimpse into their audience's expectations and buying behaviours. Point100 can help you develop customer experience systems that will leave your customers impressed and comfortable at all stages of their involvement with your brand.
Based on your customer experience objectives, we can help you create a clearly defined strategy, integrating content management systems, websites, mobile applications, single sign on CRMs, segmentation, personalisation tools, and more besides.
We have experience with a range of open-source technologies as well as established frameworks, including but not limited to:
Customers expect a top-class experience unified across all digital interactions, including but not limited to customer service, customer engagement, live chat and mobile apps. We work with you to create a digital experience that is customer centric, and present customer data using all available digital channels, in real time both online and offline, creating a real omnichannel experience.
From minor adjustments to reduce pain points and encourage a smoother experience, to major improvements with the goal of increasing customer lifetime value, we can help. We encourage our clients to continue analysing the performance of their customer journeys even once changes are live to ensure a continuous cycle of feedback and improvement. This means that you can stay ahead of the competition by keeping your finger on the pulse of customer opinion, and make user experience changes in response to user input.